Preview Questions After-Sales Support Specialist | Role Specific Skill

Question 1: What is the best way to use a CRM to handle and analyze customer complaints regarding equipment failure in a chemical production facility?

Which action should you take?

Choose only one option

Use the lead tracking module

Implement automated reporting through the CRM

Use a service case management module

Use a custom dashboard for issue tracking

Question 2: If an automatic control valve in a chemical reactor is failing to respond to commands, what is the most likely cause?

Which action should you take?

Choose only one option

Incorrect calibration of the valve

Clogged filter restricting flow

Faulty position sensors or actuators

Insufficient power supply to the control system

Question 3: How should an After-Sales Support Specialist handle a situation where a client has misunderstood technical details about a product?

Which action should you take?

Choose only one option

Apologize and offer a discount on future purchases

Reiterate the technical details and guide the client through the correct usage

Redirect the client to a different department for clarification

Send a follow-up email with a basic explanation of the issue

Question 4: How should an after-sales support specialist handle a situation where equipment is repeatedly failing to meet production specifications?

Which action should you take?

Choose only one option

Investigate the root cause through a detailed analysis of the process, equipment, and environment

Recommend a full replacement of the equipment regardless of cost

Suggest that production speeds be slowed down without addressing the issue

Ignore the issue until it escalates into a larger problem

Question 5: In a CRM system, which feature is critical for maintaining clear communication with clients about ongoing technical support issues?

Which action should you take?

Choose only one option

Contact management only

Customer financial transaction history

Product promotional campaigns

Service history and open case tracking

Question 6: A control loop in a chemical plant is showing erratic behavior. What is the primary factor to inspect first?

Which action should you take?

Choose only one option

The physical condition of the plant equipment

The sensor calibration and feedback loop for accuracy

The control software settings and parameters

The actuator performance and alignment