Preview Questions Branch Operations Executive | Role Specific Skill

Question 1: What is the most important aspect of IT systems integration for operational support in banking branches?

Which action should you take?

Choose only one option

Ensuring seamless data flow between core banking systems and front-end applications

Developing mobile applications for customer interaction

Enhancing security by introducing multi-factor authentication

Reducing dependency on physical documents

Question 2: When you have multiple teams with overlapping tasks, how do you prevent duplication of efforts and ensure efficiency?

Which action should you take?

Choose only one option

Let team members communicate among themselves

Track progress manually

Keep everything in email threads for better tracking

Use a shared task management platform to assign roles

Question 3: Which strategy is most effective in reducing wait times during peak hours at a branch?

Which action should you take?

Choose only one option

Increasing the number of service counters

Extending branch working hours

Deploying self-service kiosks

Using appointment scheduling systems

Question 4: What role does data encryption play in securing documents within the BFSI industry?

Which action should you take?

Choose only one option

It allows documents to be shared freely across the internet

It ensures that documents are only accessible to authorized users and remain protected from unauthorized access

It eliminates the need for access control protocols

It stores documents in unprotected formats

Question 5: Which of the following is critical to monitor for operational risks in branch operations?

Which action should you take?

Choose only one option

Average daily footfall

Length of queues during peak hours

Overdraft account usage

Abnormal transaction patterns

Question 6: What is the **key role of benchmarking in process optimization for BFSI branches?

Which action should you take?

Choose only one option

It focuses on reducing the number of employees needed in branch operations

It helps in cutting costs by comparing and copying competitors' processes

It helps identify industry standards and set achievable targets for improving operational efficiency

It limits innovation by focusing too much on industry norms