Preview Questions Client Relationship Manager | Role Specific Skill

Question 1: How do you tailor your negotiation approach when dealing with a highly technical client in the chemical industry?

Which action should you take?

Choose only one option

Focus entirely on price and terms, avoiding technical details

Emphasize discounts and delivery terms only, assuming the client will handle technical aspects

Focus exclusively on technical specifications and avoid discussing pricing

Balance the technical aspects with commercial benefits, explaining product features in simple terms

Question 2: What is the most effective way to handle a situation where a client expresses dissatisfaction with your product after a purchase?

Which action should you take?

Choose only one option

Offer a refund immediately without investigating further

Ignore the issue and hope the client will not pursue further action

Apologize and immediately offer a replacement, ignoring the cause

Engage with the client to understand the root cause, offer solutions, and ensure the issue is addressed to their satisfaction

Question 3: When a client expresses concerns about the safety of your chemical products, how should you respond?

Which action should you take?

Choose only one option

Offer to replace the product without addressing safety concerns

Ignore the concern since it's not a valid issue

Assure them that all safety protocols are followed, offer relevant certifications, and suggest discussing any concerns in detail

Dismiss the concern and tell them it's not your responsibility

Question 4: How should a Client Relationship Manager adapt strategies when there is a significant shift in raw material prices in the petrochemical market?

Which action should you take?

Choose only one option

Maintain current pricing and communication strategies with clients

Increase prices drastically without informing clients

Ignore the shift as it won't affect existing contracts

Analyze the cost implications on supply chains and adjust pricing, while communicating clearly with clients

Question 5: In the chemical industry, what is the main factor influencing the pricing of petrochemical products?

Which action should you take?

Choose only one option

Crude oil prices and supply-demand balance

Demand for end-user products like plastics and textiles

Technological advancements in the refining process

The cost of regulatory compliance and safety standards

Question 6: What is the best way to build trust and rapport with a new client in a highly technical industry like chemicals and petrochemicals?

Which action should you take?

Choose only one option

Providing technical knowledge, understanding their business needs, and offering practical, customized solutions

Focusing only on selling the product, not building a relationship

Rushing to close the deal to demonstrate confidence

Offering discounts before understanding the client's needs