Preview Questions Client Relationship Manager | Role Specific Skill

Question 1: In a conflict where a client is threatening to cancel a contract due to dissatisfaction, how should you respond?

Which action should you take?

Choose only one option

Stay calm, understand their concerns, offer solutions, and work toward a resolution to keep the business relationship intact

Ignore the client's threat and continue as usual

Agree to the termination of the contract to avoid further conflict

Provide a minimal response to end the conversation quickly

Question 2: In a negotiation where a client demands a discount that would affect your profit margin, how should you handle the situation while maintaining the relationship?

Which action should you take?

Choose only one option

Offer an immediate discount to ensure satisfaction

Reject the request outright to maintain your margin

Agree to the discount but lower the quality of the product

Explore options to add value through service enhancements or flexible payment terms without affecting pricing

Question 3: In the event of a pricing dispute with a client, what is the most effective conflict resolution strategy?

Which action should you take?

Choose only one option

Ignore the issue and hope the client accepts the price

Offer a discount without providing any explanation for the price

Present data and justification for pricing changes and engage in a collaborative negotiation

Accept the client's pricing demands without questioning

Question 4: What is the most effective way for a Client Relationship Manager to manage an underperforming strategic account?

Which action should you take?

Choose only one option

By offering a deep discount to immediately increase sales

By identifying the root causes of underperformance, setting clear expectations, and adjusting the approach

By reducing the level of engagement and focusing on other accounts

By increasing product offerings without addressing the client's actual needs

Question 5: What impact does the rise of e-commerce and online marketplaces have on the chemical industry market?

Which action should you take?

Choose only one option

It leads to fewer innovations and higher costs due to oversaturation of the market

It reduces the need for regulatory compliance and quality standards

It eliminates the need for physical warehouses and shifts supply chains

It facilitates access to global markets but increases competition for traditional suppliers

Question 6: What is the best way to build trust and rapport with a new client in a highly technical industry like chemicals and petrochemicals?

Which action should you take?

Choose only one option

Providing technical knowledge, understanding their business needs, and offering practical, customized solutions

Focusing only on selling the product, not building a relationship

Rushing to close the deal to demonstrate confidence

Offering discounts before understanding the client's needs