Preview Questions Insurance Advisor | Role Specific Skill

Question 1: Under which of the following conditions can an insurance policy be issued to a person over 75 years of age in India?

Which action should you take?

Choose only one option

If the person is in good health and the insurer allows it under their guidelines

Only term insurance can be issued

If the policyholder agrees to a higher premium

The policy is issued automatically once they reach 75

Question 2: In which scenario would an insurance advisor need to adhere to AML regulations during an insurance policy sale?

Which action should you take?

Choose only one option

When a policyholder makes a large cash transaction or deposits a significant sum

When the client has an unusual occupation but not significant financial activity

When the client shows interest in policies unrelated to their financial status

When the client requests policy changes unrelated to finances

Question 3: In building long-term relationships with clients, what role does honesty play?

Which action should you take?

Choose only one option

It ensures you are always in control of the conversation

It prevents clients from asking questions about policy details

It builds trust, making clients more likely to refer you and stay loyal

It ensures clients only purchase policies with the highest returns

Question 4: What key information should be gathered from a client to conduct a thorough disability insurance needs analysis?

Which action should you take?

Choose only one option

Current earnings, occupation, and income dependency

The client's savings rate and investment portfolio

The client's age, medical history, and family size

The client's debt-to-income ratio

Question 5: Which of the following is a key component of an effective objection-handling strategy in insurance sales?

Which action should you take?

Choose only one option

Continuing to talk over the client to redirect the conversation

Ignoring the objection to quickly move on to the next point

Actively listening to the client's concerns and providing customized solutions

Offering an immediate discount to resolve the objection

Question 6: How should an insurance advisor handle a situation where a client expresses dissatisfaction with the claims process?

Which action should you take?

Choose only one option

Suggest the client file a formal complaint to the regulator

Empathize with the client, provide clear information, and offer possible solutions

Escalate the issue to the supervisor immediately

Ignore the complaint and proceed with other clients