Preview Questions Relationship Manager | Role Specific Skill

Question 1: What does the term "duration" refer to in fixed-income securities?

Which action should you take?

Choose only one option

The average time to maturity of the bond

The coupon rate of the bond

The sensitivity of a bond's price to interest rate changes

The default risk associated with the bond issuer

Question 2: Which financial product is most suitable for a client seeking both life insurance and investment benefits in BFSI?

Which action should you take?

Choose only one option

Whole life insurance

Unit-linked insurance plans (ULIPs)

Endowment policies

Term life insurance

Question 3: What is the primary difference between a fixed-rate bond and a floating-rate bond?

Which action should you take?

Choose only one option

A fixed-rate bond has a constant interest rate, while a floating-rate bond's rate adjusts periodically

A fixed-rate bond pays dividends, while a floating-rate bond offers capital appreciation

A fixed-rate bond has a variable interest rate, while a floating-rate bond has a constant rate

A fixed-rate bond has no interest payments, whereas a floating-rate bond does

Question 4: In portfolio management, which of the following strategies is most commonly used to reduce unsystematic risk?

Which action should you take?

Choose only one option

Focusing on a single asset class for higher returns

Concentration in high-growth stocks

Diversification across asset classes and sectors

Investing exclusively in government bonds

Question 5: What is the most effective way to handle a complex customer complaint involving multiple departments?

Which action should you take?

Choose only one option

Transferring the customer to the relevant department immediately

Coordinating with the relevant departments and keeping the customer informed

Addressing the complaint yourself without involving others

Assuming the customer will understand the internal process and waiting for them to follow up

Question 6: How can you use data analytics to improve client relationship management?

Which action should you take?

Choose only one option

Analyze client behavior, transaction history, and preferences to offer personalized recommendations

Use data to make generic recommendations for all clients

Avoid data analytics and rely on intuition

Track only the most profitable clients, ignoring smaller ones