Preview Questions Relationship Manager | Role Specific Skill

Question 1: Which of the following is a characteristic of an exchange-traded fund (ETF) compared to mutual funds?

Which action should you take?

Choose only one option

ETFs require a minimum investment, while mutual funds do not

ETFs trade on an exchange like stocks, while mutual funds are bought or sold through the fund company

ETFs are priced once at the end of the trading day, while mutual funds are traded throughout the day

ETFs guarantee returns, while mutual funds do not

Question 2: What is the role of emotional intelligence in managing client relationships in the BFSI sector, and how do you apply it practically?

Which action should you take?

Choose only one option

It's useful only in personal client interactions, not business ones

It allows you to understand clients' emotional triggers and respond appropriately to their needs

Emotional intelligence is irrelevant in client management

It's unnecessary in the financial industry; clients just want numbers

Question 3: In the context of client retention, what is the most valuable method to demonstrate long-term commitment?

Which action should you take?

Choose only one option

Contacting clients only when they initiate a concern

Regularly checking in with clients and offering personalized support

Offering discounts on every transaction to maintain loyalty

Focusing only on resolving immediate issues

Question 4: How do you handle price sensitivity with a prospective client who is concerned about the cost of financial services in BFSI?

Which action should you take?

Choose only one option

Insist on the full price without offering alternatives

Reframe the value proposition and show the long-term benefits of the service in relation to costs

Offer deep discounts to close the sale immediately

Drop the price significantly to gain the client quickly

Question 5: What is the best approach when a client is hesitant to adopt a new product or service?

Which action should you take?

Choose only one option

Offer them a discount to compel them to accept

Force the product onto the client to increase sales

Ignore their concerns and emphasize the product's features

Listen to their concerns, explain the benefits, and address objections

Question 6: Which of the following metrics is most useful in determining the risk level of an individual asset within a portfolio?

Which action should you take?

Choose only one option

Standard deviation

Beta

Sharpe ratio

Alpha